At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  Customer Care Rep have multiple responsibilities.  The primary duty is to welcome and greet guests through phone calls, provide hotel information and directions. The Customer Care Rep is the first point of contact for excellent customer service.  They also record guest food and/or beverage orders and offer menu suggestions.  This position processes forms of payment for goods and services to include room charges, credit card and cash.   Customer Care Reps may be the final point of contact for the experience and have the ability to ensure guest satisfaction.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.  This is the Hyatt Touch.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications